Why my email is landing up in Gmail's other tabs (Social, Promotions, Updates, Forums) and not in Primary Tab

Why my email is landing up in Gmail's other tabs (Social, Promotions, Updates, Forums) and not in Primary Tab

In 2013, Gmail introduced 5 tab system to classify user's inbox, which are completely configurable by user. So an email coming to your gmail inbox may fall into any of the following tabs.

GMAIL TABS

Primary: person-to-person conversations and messages that don't appear in other tabs

Social: messages from social networks, media-sharing sites, online dating services, and other social websites

Promotions: deals, offers, and other marketing emails

Updates: personal, auto-generated updates including confirmations, bills, receipts, bills, and statements

Forums: messages from online groups, discussion boards, and mailing lists


After an email comes to your gmail inbox, Gmail processes the email and determines the right tab for it, through its complex algorithms. These algorithms use the user's behavior patterns (like how often do you open email from this address) along with data associated with this email. 

Another important factor that gmail uses is, whether email came from a person or a mass mailing servers. Gmail intelligently keeps a distinction between popular email service providers which provides mailbox to individual uses (like, yahoo, reddifmail, outlook, hotmail, zoho etc.) and mass mail servers which are used for businesses (where a business sends out bulk mails to it's customers or users).

The above factor keeps most of the emails out of primary tab and keeps it for individual to individual interactions only. As a result, most of the emails from AlmaShines will never end up in Primary Tab.

The only way to get them delivered under the Primary Tab is for the user to manually move them from the other Tab to Primary Tab, or to create a filter for that purpose. Because technically, other tabs arestill part of the Inbox (just not the Primary) and the mails are being delivered there.

To know more about Gmail Tabs, please follow the following links.
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